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FAQ

Where is Gearmeeup located?
Gearmeeup is located in Alberta, Canada.

How can I contact Gearmeeup ?
Email: support@gearmeeup.ca

How long will it take to receive my order?
Once you place your order, please allow 3-5 business days to process your orders. After that, it will take 10-26 business days for delivery of products.
PLEASE NOTE: In some cases, shipping may take longer due to various factors (ie. time of the year such as Thanksgiving, Christmas, and other major holidays).  As such, If we have already sent your order, we will not be able to issue you a refund. For more information please contact us.   

What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX), Apple Pay, Google Pay and PayPal payments.

How do I return an item?
If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

Will shipping be covered for my returns?
All return shipping fees and other miscellaneous fees are the responsibility of the customer.

What if the item(s) I received are defective/incorrect/damaged?
Please contact us within 10 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

How long is the returns process?
Processing returns may take up to 5 business days from the day we receive your return. We will email you to confirm once your return has been processed.

When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-7 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

I ORDERED MULTIPLE ITEMS, WHY DID I ONLY RECEIVE ONE? 
WHEN YOU ORDER MULTIPLE ITEMS AT A TIME, THEY MAY BE SHIPPED SEPARATELY SO THEY GET TO YOU FASTER. YOU MAY RECEIVE ONE ITEM BEFORE THE NEXT. SO DON'T PANIC IF YOU DON'T RECEIVE ALL OF YOUR ITEMS AT ONCE…THEY ARE ON THE WAY!

IF I ENTER MY EMAIL ADDRESS, WILL YOU SELL MY INFORMATION?
The #1 priority of GearMeeUp is our customers and their personal information. We do not sell/lease/rent or do any illegal or unethical actions to our customer's information. Emails are strictly for follow-ups and to send newsletters of our promotions and coupons for discounts.

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